Frequently Asked Questions

Welcome to the Mellini FAQ page! Below you'll find answers to some of the most common questions we receive. If you can't find the information you're looking for, feel free to contact us directly.

1. What is your shipping policy?
   We offer free shipping with United Kingdom on all orders. Our shipping policy applies to all products listed on our website. Each item is carefully packaged and handled to ensure safe and timely delivery. 

2. Do you deliver to collection points or pickup lockers?
   Currently, we do not offer delivery to collection points or pickup lockers. Orders are delivered directly to the shipping address provided at checkout.

3. What are your delivery times?
   Orders placed by 18:00 (GMT), Monday through Friday, are eligible for same-day processing. Orders placed after the cut-off time, or during weekends and public holidays, will be processed on the next working day. Once dispatched, delivery within the United Kingdom typically takes 6 to 8 business days, depending on your location. The total delivery timeframe may range from 7 to 10 business days during peak periods.

4. How do I track my order?
   After your order ships, you’ll receive a confirmation email with a tracking number. You can track your order using the provided number on our Order Tracking Page.

5. Which shipping partners do you use?
   We use trusted couriers, including Royal Mail, to ensure safe and reliable delivery.

6. How do I return an item?
   If you're not completely satisfied with your purchase, please contact our customer service team at info@mellini-shop.com within 30 days of receiving your order to initiate a return. Ensure the item is in its original, unused condition with all tags and packaging intact. Refunds will be issued once the returned item is received and inspected.

7. How long does it take to process a refund?
   Refunds are processed within 7 business days after we receive and inspect the returned item. You will be notified via email once your refund has been issued.

8. How do you protect my privacy?
   Your privacy is important to us. We use SSL encryption to ensure that all personal information, including payment details, is securely processed. We do not store any credit card details on our servers, and we never share your personal information with third parties without your consent.

9. Will my data be shared with third parties?
   We do not share, sell, or trade your personal data to any third parties. Your information is used solely for processing your orders and providing customer support. You can find more information in our Privacy Policy. 

10. What payment methods do you accept?
    We accept the following payment methods:

• Visa

• Mastercard

• American Express

• Maestro

• Apple Pay

• Google Pay

11. What currency are transactions processed in?
    All transactions on our website are processed in GBP (British Pound). If you are purchasing from outside the United Kingdom, please note that your bank or payment provider may apply a foreign transaction fee or convert the charge based on their exchange rates.

12. Are my payments secure?
    Yes, your security is our top priority. Every transaction on our website is processed using SSL (Secure Socket Layer) encryption, ensuring that your payment and personal information are fully protected.

13. How will I know if my payment is successful?
    After a successful payment, you will receive a confirmation email with your order details. If you do not receive the confirmation, please check your spam folder or contact us directly at info@mellini-shop.com

14. What should I do if my payment is declined?
    If your payment is declined, please double-check your card details, billing address, and available balance. If the issue persists, contact your bank or card provider for further assistance. You can also reach out to us at info@mellini-shop.com for support.

Contact Information

Business Name: Mellini Shop

E-mail: info@mellini-shop.com

Phone number: +447575806585

Contact: https://mellini-shop.com/pages/contact 

Address: 37 Westminster Buildings, Nottingham NG1 6LG, United Kingdom

Operating Hours (Monday to Friday): 09:00 AM to 18:00 PM (GMT)

Operating Hours (Saturday & Sunday): 10:00 AM to 16:00 PM (GMT)